Terminology and definitions for the Opero Workforce Platform.
A role-trained AI agent deployed to perform specific workflows within your organization.
The collective set of AI Employees deployed across an organization.
A pre-configured AI Employee definition with specific capabilities, tools, and guardrails.
A safety control that limits what an AI Employee can do, ensuring compliance and accountability.
The process of routing a task to a human operator when AI cannot or should not proceed autonomously.
A workflow pattern requiring human approval before sensitive actions are executed.
Rules defining when human approval is required before AI action execution.
The persistent storage system for AI Employee context and conversation history.
An integration or capability that an AI Employee can use to perform actions.
A workspace containing users, AI Employees, and configurations. Data is isolated per organization.
A licensed AI Employee slot within a subscription plan.
Database-level security ensuring organizations can only access their own data.
An immutable log of all actions and events for compliance and forensic review.
Protected Health Information — sensitive healthcare data requiring special handling.
AI operation mode requiring human presence and approval for each action.
AI operation mode where approved actions execute without human intervention.