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Legal

Terms of Service

Last updated: December 25, 2025

1. Acceptance of Terms

By accessing or using the Opero Workforce Platform ("Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Service. These terms apply to all users, including organizations and their authorized users.

2. Description of Service

Opero provides an AI Workforce Platform that enables organizations to deploy AI Employees — role-trained AI agents that perform workflows within defined guardrails. The Service includes AI Employee management, workflow automation, approval systems, and related features.

3. User Accounts

To use the Service, you must:

  • Create an account with accurate information
  • Maintain the security of your account credentials
  • Promptly notify us of any unauthorized access
  • Be responsible for all activities under your account

4. Subscription & Billing

Access to certain features requires a paid subscription. Subscriptions are billed in advance on a monthly or annual basis. Pricing is based on the number of AI Employee seats and usage. You agree to pay all fees associated with your subscription plan. We reserve the right to modify pricing with 30 days notice.

5. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights
  • Transmit malicious code or interfere with the Service
  • Attempt to gain unauthorized access to systems
  • Use AI Employees for deceptive or harmful purposes
  • Circumvent guardrails or approval controls
  • Process data without proper authorization

6. AI Employee Governance

AI Employees operate within configured guardrails and escalation policies. You are responsible for appropriately configuring AI Employee capabilities and reviewing their outputs. Critical actions may require human approval. We are not liable for decisions made based on AI Employee outputs.

7. Data Ownership & Processing

You retain ownership of all data you submit to the Service. You grant us a limited license to process your data solely to provide the Service. We do not use your data to train AI models. Each organization's data is isolated and protected by Row-Level Security policies.

8. Confidentiality

We will maintain the confidentiality of your data and will not disclose it to third parties except as required to provide the Service, comply with law, or protect our rights. You agree to maintain the confidentiality of any non-public information about the Service.

9. Intellectual Property

The Service, including all software, designs, and documentation, is our exclusive property. You receive a limited, non-exclusive license to use the Service during your subscription. You may not copy, modify, or reverse engineer any part of the Service.

10. Warranty Disclaimer

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE. AI EMPLOYEES MAY PRODUCE INCORRECT OR INCOMPLETE OUTPUTS.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNTS PAID BY YOU IN THE TWELVE MONTHS PRECEDING THE CLAIM.

12. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your use of the Service, violation of these terms, or infringement of any rights of third parties.

13. Termination

We may suspend or terminate your access to the Service for violation of these terms or for any other reason with notice. Upon termination, your right to use the Service ceases. You may export your data before termination.

14. Changes to Terms

We may modify these terms at any time. We will provide notice of material changes at least 30 days before they take effect. Continued use of the Service after changes constitutes acceptance of the new terms.

15. Governing Law

These terms shall be governed by the laws of the State of Delaware, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Delaware.

16. Contact

For questions about these Terms of Service, please contact us at legal@talos.ai

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