Privacy Policy

1. Introduction

Opero ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI Workforce Platform.

2. Information We Collect

We collect information you provide directly to us, including:

• Account information (name, email, organization)
• Usage data and interaction with AI Employees
• Content you provide to AI Employees for processing
• Communication preferences and support inquiries
• Billing and payment information

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent security incidents

4. Data Isolation & Security

We implement strict data isolation measures. Each organization's data is isolated using Row-Level Security (RLS) policies at the database level. Your data is encrypted at rest (AES-256) and in transit (TLS 1.3+). We maintain comprehensive audit logs and implement industry-standard security controls.

5. AI & Data Processing

We do not use your data to train AI models. Data processed by AI Employees is used solely to provide the requested service. We implement PHI-safe logging practices, masking sensitive information in audit trails.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your data at any time. Audit logs are retained according to compliance requirements and contractual obligations.

7. Sharing of Information

We do not sell your personal information. We may share information with:

• Service providers who assist in operating our platform
• Professional advisors (lawyers, accountants, auditors)
• Law enforcement when required by law
• Third parties with your consent

8. Your Rights

Depending on your location, you may have rights including:

• Access to your personal information
• Correction of inaccurate data
• Deletion of your data
• Data portability
• Opt-out of certain processing

9. Cookies & Tracking

We use cookies and similar technologies to maintain sessions, remember preferences, and analyze usage. You can control cookie settings through your browser preferences.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our practices, please contact us at privacy@talos.ai